Sand & Stone Creations (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using sandandstonecreations.com or placing an order, you agree to the practices described here.
Information we collect
Information you give us
- Contact details: name, email address, phone number, and shipping and billing address
- Order details: names, dates, birthstones, and other personalization you request
- Keepsake materials: items you send us to be made into jewelry, such as flowers, fabric, breastmilk, or ashes
- Photos or messages you share with us for a custom order
- Messages you send us through email, forms, or social media
- Reviews you submit, including your name, rating, comments, and any photo you choose to add
Information collected automatically
- Device and browser type, IP address, pages viewed, and how you arrived at our site
- Cookies and similar technologies (see below)
Payment information
Payments are processed by Square. We do not store your full credit card number on our servers.
How we use your information
We use your information to:
- Process, create, ship, and follow up on your orders
- Communicate with you about your order, questions, or custom requests
- Show the reviews and photos you choose to submit on our website, after we approve them
- Send you updates, offers, or newsletters, only if you’ve opted in
- Improve our website, products, and services
- Prevent fraud and meet legal and tax obligations
Keepsake materials and personal stories
We know that the items and stories you share with Sand & Stone Creations are deeply personal. We use keepsake materials, photos, and details about your loved ones only to create your order. We do not sell, share, or display them publicly, including in our photos, social media, or marketing, unless you give us clear permission in writing. Any unused portion of your materials will be returned to you or disposed of respectfully, according to your instructions.
How we share your information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as:
- Payment processors (Square)
- Shipping carriers
- Our website hosting and security provider (Cloudflare), which also provides basic visitor statistics
- Google Forms, which hosts our keepsake request form
These providers may only use your information to perform services for us. We may also disclose information if required by law or to protect our rights, safety, or property.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not work properly.
Email and marketing
If you sign up for our emails, you can unsubscribe anytime using the link at the bottom of any message or by contacting us. We’ll still send order-related messages when needed.
Social media and third-party links
Our site may link to or embed content from third parties, such as Instagram, Facebook, or Pinterest. Their privacy practices are their own, so please review their policies.
Data security
We take reasonable steps to protect your information, but no website or storage method is completely secure, so we can’t guarantee absolute security.
Data retention
We keep your information as long as needed to fulfill orders, provide customer service, and meet legal and accounting requirements.
Your choices and rights
You can contact us to:
- Request a copy of the personal information we hold about you
- Ask us to correct or delete your information
- Opt out of marketing communications
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the most recent version, and continued use of our site means you accept the changes.
Contact us
Sand & Stone Creations
[email protected]