Return Policy

At Sand & Stone Creations, we strive to provide you with high-quality, personalized products. To maintain the integrity of our business and ensure customer satisfaction, we have established a firm policy regarding refunds, returns, and exchanges. Please review the following terms:

As each custom piece is meticulously crafted to your specific preferences, we regret to inform you that we do not accept returns or exchanges for custom orders. The personalization of each piece makes them uniquely yours, and we are unable to resell or reuse these items. ALL sales final.

To ensure your custom order fits perfectly, please be sure that you measure your wrist accurately before placing your order. The success of your custom piece relies on the accuracy of these measurements. If you have any questions or need guidance on how to measure, please refer to the Bracelet Sizing Guide HERE.

In the unlikely event that your custom item arrives defective or damaged, please contact our customer support team at jewelry.sandandstone@gmail.com within 7 days of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.